Bethlehem, PA, 18017 Bethlehem, PA 18017
Technical Services Representatives answer inbound technical calls from current customers, document call details, and provide technical assistance for general calls, while transferring escalated calls to technicians for further assistance. Other duties include inputting and processing invoices, processing warranty claims, and providing general administrative assistance to the technical services group.
Technical Services Reps must be able to handle a high call volume in a fast paced environment. MS Word/Excel and ERP systems experience required. Previous customer service experience from a manufacturing, plumbing, or HVAC company is required.
752 Union Boulevard
Allentown, PA 18109
Phone: (610) 821-0220
91 Larry Holmes Drive,
Easton, PA 18042
Phone: (610) 253-9779